Last updated: 28 August 2026

Shipping and delivery

Destinations, costs and times

Available destinations, the delivery method, total cost and estimated times are shown at checkout before the order is submitted. The cost depends, among other things, on the destination, weight, dimensions and selected service. Any free-shipping promotion is applied according to the conditions displayed in the cart or at checkout.

Orders containing available products are normally prepared within 1–2 business days. Carrier times run from the date the parcel is handed over and are estimates. If a different time applies to a product, it is shown on the product page or communicated before the order is accepted.

Unless otherwise agreed, delivery to the Consumer takes place without undue delay and in any event within 30 days after the contract is concluded. Statutory rights in the event of delay remain unaffected.

Tracking

Where the service provides it, the customer receives the tracking code or link by email. Business days are normally Monday to Friday, excluding public holidays at the place of departure or destination.

Delivery, absence and incorrect address

The customer must provide a complete address and check the details in the order confirmation. In the event of absence, the carrier applies its own redelivery, storage or return procedures. If a parcel is returned because of an incorrect address attributable to the customer or failure to collect it, the Seller will contact the customer to arrange a new shipment and any actual costs, without prejudice to the Consumer’s mandatory rights.

Risk of loss or damage

For Consumers, risk passes when the Consumer, or a third party designated by them other than the carrier, takes physical possession of the goods. If the Consumer independently chooses a carrier not offered by the Seller, risk passes when the goods are delivered to that carrier.

International shipments

Deliveries outside the European Union may be subject to customs duties, import taxes or charges imposed by the authorities in the destination country. Where not included in the displayed price, these amounts are payable by the recipient and are not determined by the Seller. Customs checks may affect delivery times.

Delivery problems

If the parcel is visibly damaged, where possible note a reservation with the carrier and keep the packaging and photographs. Contact info@galleriamariana.com as soon as possible, stating the order number. Failure to make a reservation does not remove rights arising from the statutory guarantee of conformity.